FAQs and Shipping
I AM NOT SURE WHICH PRODUCTS TO CHOOSE. CAN YOU HELP?
Absolutely yes. Please use the “virtual consultation” function found on the right bottom corner of our website or reach out to us directly and one of our product experts will get back to you to assist you. We will listen to your concern and help you pick the right product(s).
CAN I PURCHASE PRODUCTS IN BULK?
As an official stockist for all the brands we represent, we do not sell products in commercial quantities. For any orders of commercial quantities, our customer service team may reach out to verify before processing. Lumiere reserves the right to cancel any orders that might not be purchased for personal use.
HOW MUCH DO YOU CHARGE FOR SHIPPING?
All orders will be delivered within 7 business days.
|Cost*||– $10.00 for orders under $300.00 – FREE for orders over $300.00||$35.00|
|Postage Time – Major Cities||4-6 Days||2-3 Days|
|Postage Time – Most Areas||7-10 Days||2-3 Days|
|Postage Time – Remote Areas||10-14 Days||2-3 Days|
|Can be used for fragrance orders?||Yes||No|
DO YOU SHIP TO POST OFFICE BOXES?
Yes, we ship to Post Office Boxes.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
If you place your order before 12noon, we generally process on the same day. Otherwise, we will process your order before 12noon the next business day.
We use Australia Post as our shipping partner. Most orders within Sydney are delivered within next business day with Express Shipping and 2-3 business days with Standard shipping. All orders to regional Australia including Perth and Darwin will be delivered within 7 business days via Standard shipping and 5 business days via Express Shipping. Please note that this is just an estimate therefore, please refer to Australia Post website for more details on delivery timelines.
We work as hard as we can to meet all delivery estimates, but sometimes there may be delays – e.g. postal/carrier delays, logistics, bad weather, or things out of our control. Our team can be reached at firstname.lastname@example.org if you have any queries regarding your delivery.
WHERE DO YOU SHIP TO?
We currently ship to within Australia only
IN WHAT CURRENCY WILL I BE CHARGED?
You will be charged in AUD.
CHANGE OF MIND?
To be eligible for a return for change of mind, your item must be UNUSED, UNOPENED and in the same condition that you received it. It must also be in the original packaging and in a re-sellable condition. You can contact us at email@example.com within 30 days of your purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Please check our Returns & Refunds page for more details.
WHO PAYS FOR THE RETURN SHIPPING?
We will ONLY pay for the return shipping if the goods are damaged or faulty. Please refer to our Returns & Refunds page for more details.
CAN SALE ITEMS BE REFUNDED?
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless it is damaged or faulty.
DO YOU STORE PAYMENT DETAILS ON YOUR SITE AND ARE MY PERSONAL DETAILS SAFE?
We do not store any payment details including customer’s credit card details. Therefore, your information is always secure. In addition to that, our website is built on a secure platform which is regularly updated to counter any online threats.
Ask Us a Question
Not sure which product is best for you? Our professional medical team at Lumière Skin will help you find the right product to suit your concerns. Leave a message below and we will get back to you shortly
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