Returns & Refunds

14-day change-of-mind returns

Contact us within 14 days of receiving your order to request a return. For change-of-mind returns, products must be unused, unopened, with seals intact and in their original packaging. Opened or used skincare and haircare products are not eligible for change-of-mind returns.

Email info@lumierebeautyclinic.com.au with your order number and the items you wish to return. We will provide return instructions and confirm the return address. Please contact us before sending products back.

You are responsible for return postage for change-of-mind returns. Keep your postage receipt and consider a tracked service. Once the return has been received and inspected, we will notify you of the outcome. Approved refunds cover the price paid for the returned items and are issued to the original payment method. Original delivery fees are not refunded for change-of-mind returns. Your payment provider may take additional time to show the refund.

Faulty, damaged, incorrect or misdescribed products

Your rights under Australian Consumer Law apply in addition to this change-of-mind policy, including for discounted items. Where there is a major failure, you may choose a refund or replacement. Other failures will be remedied as required by law. Reasonable return postage costs for a confirmed faulty product will be reimbursed.

Contact us with proof of purchase and details of the issue. Photographs are helpful where available. The change-of-mind conditions above, including the 14-day period and unopened packaging requirement, do not limit your statutory rights.

Phone: 02 8964 2550. Please obtain return instructions before sending any product.