Shipping policy
Lumière Skin — Shipping Policy
Delivery Area
We currently ship within Australia.
Shipping Rates
• Standard shipping: A$10 for orders below A$300.
• Free standard shipping: Orders of A$300 or more after discounts.
• Express shipping: A$15.
All amounts are in Australian dollars. Available delivery options and charges are shown at checkout.
Order Processing and Delivery
Orders are prepared for dispatch on business days, excluding public holidays. If an item is unavailable or dispatch is delayed, we will contact you.
Delivery estimates depend on your location and the selected shipping service. Express shipping applies to transit time and does not guarantee same-day dispatch. During promotional periods and public holidays, processing and delivery may take longer.
Tracking
Tracking details will be emailed to you once your order has been dispatched.
Delivery Details
Please ensure your delivery address is correct at checkout. If you notice an error, contact us promptly at info@lumierebeautyclinic.com.au. Address changes may not be possible after dispatch.
Delayed, Missing or Damaged Parcels
If your parcel is delayed, missing or arrives damaged, please email info@lumierebeautyclinic.com.au with your order number and relevant details. We will investigate with the carrier and arrange an appropriate resolution.
Nothing in this policy limits your rights under the Australian Consumer Law.