Refund policy

Lumière Skin — Returns & Refunds

Change-of-mind returns
You may request a return within 14 days of receiving your order. Products must be unused, unopened, with all seals intact, and in their original packaging. Proof of purchase is required.

To request a return, email info@lumierebeautyclinic.com.au with your order number and the items you wish to return. Please wait for return approval and instructions before sending any items.

For approved change-of-mind returns, customers are responsible for return postage. Original shipping charges are not refundable.

For hygiene reasons, opened or used skincare, haircare and cosmetic products cannot be returned for change of mind.

Damaged, faulty or incorrect items
Please contact info@lumierebeautyclinic.com.au as soon as possible if your order arrives damaged, faulty or incorrect. Include your order number, a description of the issue and photographs where available. We will arrange an appropriate remedy and cover reasonable return postage where applicable.

Refunds
Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or payment provider.

Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your statutory rights, including your rights to a refund, replacement or other remedy where applicable.